Privacy Policy

1. Introduction

Semseo Ltd ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, store and protect your personal data when you use semseo.uk and any services accessed through it.

We are the data controller for the personal data we process. You can contact us at info@semseo.uk.

2. What Data We Collect

Information you provide to us

• Name, email address, telephone number and postal address when you create an account, complete a form or make an enquiry
• Payment information when you make a purchase (processed securely by our payment provider)
• Assessment data, report inputs and any other information you enter into the platform
• Any other information you choose to provide in correspondence with us

Information collected automatically

• IP address, browser type, operating system and device information
• Pages visited, time spent on pages and navigation paths
• Referring website or search terms used to find our site
• Cookie data (see Section 8 below)

3. How We Use Your Data

We use your personal data for the following purposes and legal bases:

• To provide our services to you — processing is necessary for the performance of a contract or to take steps prior to entering a contract
• To respond to your enquiries — processing is based on your consent or our legitimate interests in responding to communications
• To send you information about our services — processing is based on your consent, which you may withdraw at any time
• To improve our website and services — processing is based on our legitimate interests in understanding how our platform is used
• To comply with legal obligations — processing is necessary for compliance with a legal obligation

4. How We Share Your Data

We do not sell your personal data to third parties. We may share your data with:

• Partner organisations (such as training providers) who use the Semseo platform, where you access a service through them
• Service providers who assist us in operating our platform (e.g. hosting providers, payment processors, email service providers)
• Professional advisers such as accountants or solicitors where necessary
• Law enforcement or regulatory bodies where required by law

All third-party service providers are required to process your data in accordance with applicable data protection law.

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Specifically:

• Account data — retained while your account is active and for a reasonable period afterwards
• Enquiry data — retained for up to 2 years after your last contact with us
• Assessment data provided without an account — retained for 12 months
• Transaction records — retained for 6 years to comply with tax and accounting obligations
• Website analytics data — retained in anonymised form

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. These include encrypted connections (TLS/SSL), secure server infrastructure and restricted access to personal data.

7. Your Rights

Under UK data protection law, you have the following rights:

• Right of access — to request a copy of the personal data we hold about you
• Right to rectification — to request correction of inaccurate data
• Right to erasure — to request deletion of your data in certain circumstances
• Right to restrict processing — to request we limit how we use your data
• Right to data portability — to receive your data in a structured, machine-readable format
• Right to object — to object to processing based on legitimate interests or for direct marketing
• Right to withdraw consent — where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us at info@semseo.uk. We will respond within one month.

8. Cookies

Cookies are small text files stored on your computer when you visit our website. We use cookies to help identify your computer so we can tailor your user experience and track essential session data.

Strictly Necessary Cookies

This website will:

• Remember what is in your shopping basket
• Remember where you are in the order process
• Remember that you are logged in and that your session is secure

Functional Cookies

This website will:

• Track the pages you visit via Google Analytics

9. International Transfers

We primarily store and process data within the United Kingdom. Where data is transferred outside the UK, we ensure appropriate safeguards are in place in accordance with UK data protection law.

10. Email Disclaimer

Emails and all files transmitted with them are intended only for the use of the individual or entity to which the email is addressed and they are the property of Semseo Ltd. If you are not an intended recipient, you must not copy, distribute or store the information in any format.

Email transmission cannot be guaranteed to be secure or error-free. The sender therefore does not accept liability for any errors or omissions in the contents of any message which arise as a result of email transmission.

11. Changes to This Policy

We may update this privacy policy from time to time. Material changes will be communicated to account holders by email. Any changes will be posted on this page with an updated revision date.

12. Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

• Website: ico.org.uk
• Telephone: 0303 123 1113

We would appreciate the opportunity to address your concerns before you contact the ICO, so please reach out to us first.

13. Contact Us

If you have questions about this privacy policy or our data practices, please contact us at info@semseo.uk.